Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site. This Cookie Policy explains how AiKapal Sdn Bhd uses cookies on the SAM5s, SAM5s Cloud, and Opsora platforms and their associated marketing websites.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They include:

• Session cookies: Maintain your login session while using the Platform.
• Security cookies: CSRF tokens and other security mechanisms to protect your account.
• Load balancing cookies: Ensure requests are distributed correctly across server infrastructure.

2.2 Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language preference: Remembers your selected language (English, Bahasa Malaysia, 中文).
• UI preferences: Stores your dashboard layout, dark/light mode, and notification settings.
• Remember me: Optional long-lived authentication token if you select "Remember me" at login.

2.3 Analytics Cookies

We may use analytics cookies to understand how users interact with the Platform. This data is used to improve performance and user experience:

• Page view analytics: Which sections are most used, user flows, and feature adoption.
• Error tracking: Identifies errors and performance issues in real time.

Analytics data is aggregated and does not personally identify individual users.

2.4 Marketing Cookies (Website Only)

On the SAM5s marketing website (not inside the Platform application), we may use cookies to understand how visitors arrive at our site and interact with content:

• Referral tracking: Identifies whether you arrived via a partner link, search engine, or direct visit.
• Chatbot session: The AiKapal AI chatbot uses a session token to maintain conversation context.

3. Third-Party Cookies

Some cookies are set by third-party services we use:

Provider	Purpose	Type
OpenAI	AI chatbot processing	Functional
WordPress	CMS session management	Strictly Necessary

4. Cookie Retention Periods

• Session cookies: Deleted when you close your browser.
• Authentication cookies: Up to 30 days if "Remember me" is selected.
• Preference cookies: Up to 12 months.
• Analytics cookies: Up to 24 months.

5. Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to:

• View and delete existing cookies.
• Block third-party cookies.
• Set preferences for specific websites.

Please note that disabling strictly necessary cookies will prevent you from logging in to the Platform. Disabling functional cookies may affect your experience.

Browser-specific cookie management guides:

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy & Security → Cookies
• Microsoft Edge: Settings → Cookies and Site Permissions
• Safari: Preferences → Privacy

6. Cookie Consent

When you first visit the SAM5s marketing website, you will be presented with a cookie consent notice. Strictly necessary cookies are active without consent. You may accept or decline optional cookie categories.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our technology or applicable law. We will update the "Last updated" date above when changes are made.

8. Contact

For questions about our use of cookies:

AiKapal Sdn Bhd
Email: info@aikapal.com
Website: aikapal.com