Simple, Transparent Pricing

Yes — we offer a 14-day free trial on all plans with no credit card required. Our onboarding team will walk you through the setup and configure the system for your fleet during the trial period so you can evaluate AiKapal with your real data.

Absolutely. You can add vessels to your plan at any time. If you exceed your plan's vessel limit, you'll be prompted to upgrade to the next tier or switch to Enterprise for unlimited vessels. There are no penalties for scaling up.

Yes. AiKapal uses enterprise-grade security — TLS 1.3 encryption in transit, AES-256 at rest, daily automated backups, and access-controlled data centers. Role-based permissions ensure users only see data relevant to their vessel and department. Full audit logs are maintained for all actions.

On-premise and private cloud deployments are available for Enterprise customers with specific data sovereignty requirements. Contact our sales team to discuss options and infrastructure requirements. Most customers prefer our cloud-hosted deployment for lower overhead.

All plans include email support and access to our help documentation. Professional plan customers receive priority support with a guaranteed 4-hour response time. Enterprise customers receive a dedicated Account Manager, phone support, and an SLA. Our support team includes maritime operations specialists, not just technical staff.

Yes — all plans include initial onboarding training with live sessions for your shore-based team. Video tutorials, user guides, and our in-app help centre are available 24/7. Enterprise customers additionally receive on-site training at their offices, and optional vessel-level training for crew users.